Frequently asked questions

First, make sure you have opened an account on our website. Then choose the competition you wish to enter, answer the competition question, select how many entries you would like and pay the entry fee at checkout.

Once your order is complete you will receive an email confirming whether your answer was correct and that you have been entered into the draw.

You can also enter for free by post. Free entries do not receive an answer confirmation, but you can check your entry on the published entry list. Full details are in our free entry route.

Yes. You can enter a competition as many times as you wish, up to any per-person limit shown on the competition page.

Please only spend what you can comfortably afford. If you need help staying in control, see our Support and Advice to Players page.

Yes. Every competition has a maximum number of entries, which is shown on the competition page. Once that limit is reached the competition closes to new entries. Each additional correct entry you hold gives you an extra chance in the draw.

Everyone who answers the competition question correctly is entered into the draw. The winner is then chosen at random from all of the correct entries.

If you answer incorrectly you will not be entered into the draw and your entry fee will not be refunded. You are welcome to try again.

We do not offer refunds of entry fees if you answer the question incorrectly or if you are disqualified. Please see our Terms & Conditions for full details.

We will contact the winner personally by telephone or email, using the details provided with the entry, as soon as practicable after the draw. The draw takes place within 7 days of the closing date.

If a winner cannot be contacted or has not claimed their prize within 21 days of the draw, we reserve the right to offer the prize to another entrant. Please keep your contact details up to date in your account.

Full descriptions of each prize are shown on the competition page. We reserve the right to offer an alternative prize of equal or higher value if the advertised prize becomes unavailable.

Yes. If you are the winner, the prize is yours and you can do whatever you wish with it, including selling it.

No, this is not compulsory. We would love to share your win, but it is entirely your choice. Please note that we may need to share your details with the Advertising Standards Authority to confirm that the competition has been run fairly.

Our competitions are open to UK residents aged 18 or over. Employees of [Company / legal entity name], our suppliers and members of their immediate families cannot enter.

Our competitions are organised to comply with the laws of England and Wales.

The opening and closing dates for each competition are shown on the competition page. We will only change these dates if we have to because of circumstances outside our control.

We use your details to run the competition and to contact you if you win. How we collect, use and protect your data is explained in our Privacy Policy.

We only share your details with third parties where this is necessary to run the competition or deliver your prize. Winners’ details may be shared with the Advertising Standards Authority to confirm the competition was run fairly.

You can ask us to stop using your data at any time by emailing lankathilina@gmail.com. If you withdraw your consent before the closing date, your entry will be withdrawn and no refund will be given.

Please check your spam or junk folder first. If it isn’t there, email us at lankathilina@gmail.com and we will look into it for you.

Email us at lankathilina@gmail.com and we will be happy to help.