Privacy Policy

1. Who we are

MPA Digital is an independent digital marketing company based in Preston, Lancashire. Established in 2014, we provide website design, website redesign, WordPress development, website maintenance and search engine optimisation (SEO) services to businesses across Lancashire and the North West.

For the purposes of UK data protection law, MPA Digital is the data controller for personal information collected through this website. This policy explains what personal information we collect, how we use it and the rights you have. We handle your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

2. Information we collect

We may collect and use the following information:

• Information you give us – when you complete our contact form, request a quote, email or telephone us, this may include your name, email address, telephone number, business name and the details of your enquiry or project.
• Information about our work together – if you become a client, we hold the contact, billing and project information needed to deliver and support our services, including website access details you choose to share with us.
• Technical information – when you visit our website, we and our service providers may automatically collect information such as your IP address, browser type, device, pages viewed and the date and time of your visit.

We do not knowingly collect personal information from children, and our services are aimed at businesses.

3. How we use your information

We use your information to:

• respond to your enquiries and provide quotes and proposals;
• deliver, manage and support the website design, development, maintenance and SEO services we provide;
• manage our client relationships, including invoicing and keeping records;
• keep our website secure, and understand and improve how it is used;
• send you information about our services where you have asked for it or where the law allows; and
• comply with our legal and accounting obligations.

We do not sell your personal information.

4. Our lawful basis for using your information

We only use your personal information where we have a lawful basis to do so. Depending on the circumstances, this will be:

• Contract – where we need to use your information to provide a quote or deliver services to you;
• Legitimate interests – for example, responding to enquiries, running and securing our business and improving our website, where this is not outweighed by your rights;
• Legal obligation – where we must keep certain records, such as financial records; and
• Consent – where you have agreed, for example to non-essential cookies or marketing emails. You can withdraw consent at any time.

5. Who we share your information with

We keep your information confidential and only share it where necessary. This may include:

• service providers who help us run our business and website, such as website hosting, email, analytics, accounting and payment providers;
• trusted specialist freelancers who may work with us on your project, who are required to keep your information secure and use it only for that purpose; and
• professional advisers, regulators or law enforcement where we are required to do so by law.

Some of our service providers may process information outside the UK. Where this happens, we take steps to ensure your information remains protected, in line with UK data protection law.

6. Cookies and website analytics

Cookies are small text files placed on your device when you visit a website. We use cookies that are necessary to make our website work and, where we have your consent, cookies that help us understand how visitors use the site so we can improve it. Our website may also display content from third parties, such as Google Maps or Google reviews, which may set their own cookies.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work. For more information, visit the ICO guidance on cookies.

7. How long we keep your information

We keep personal information only for as long as we need it for the purposes described in this policy. Enquiry details are kept for as long as necessary to deal with your enquiry and for a reasonable period afterwards. Client and financial records are kept for as long as we are required to by law, including for tax and accounting purposes. When we no longer need your information, we delete or anonymise it.

8. How we protect your information

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Your rights

Under UK data protection law you have the right to:

• be informed about how we use your information;
• request access to the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to erase your information in certain circumstances;
• ask us to restrict, or object to, our use of your information in certain circumstances;
• request that we transfer your information to you or another organisation (data portability) in certain circumstances; and
• withdraw your consent at any time where we rely on consent.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before we can respond, and we will reply within one month in most cases.

10. Links to other websites

Our website may contain links to other websites, including our clients’ websites and third-party services. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

11. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page, and the date it was last updated is shown below.

Last updated: 29 October 2026

12. Contact us and complaints

If you have any questions about this policy or how we use your information, please contact us:

MPA Digital
Preston, Lancashire, United Kingdom
Telephone: 01772 367466
Email: info@mpadigital.co.uk
Website: Contact page

If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concerns first, so please contact us in the first instance.